Terms & Conditions

Last updated: 26 October 2026

These terms apply when you use homeani.com, whether you are a guest booking a stay or a host listing your home. Please read them carefully. By creating an account or making a booking you accept these terms.

1. About Homeani

Homeani runs an online marketplace where hosts offer homes for short stays and guests can book them.
Homeani, Nylandsvej 167, 3. tv., 4600 Køge, Denmark
Email: support@homeani.com · Phone: +45 28 19 55 54

2. Our role

Homeani provides the platform, but we do not own, manage or rent out the homes listed. When a booking is confirmed, the rental agreement is made directly between the guest and the host. The host is responsible for the home, its description and the stay itself.

3. Your account

You must be at least 18 years old and give accurate, up-to-date information.
Keep your password private. You are responsible for what happens on your account.
We may suspend or close an account that breaks these terms, is used for fraud or puts other users at risk.

4. Booking a stay (guests)

The total price, including any fees and taxes, is shown before you pay. The booking is confirmed when you receive a confirmation from us.
Payment is taken through our payment provider, Stripe. Never pay a host outside Homeani.
Follow the house rules, respect the maximum number of guests and leave the home in the condition you found it.
You are responsible for any damage caused by you or the people staying with you, beyond normal wear and tear.

5. Listing a home (hosts)

You must have the right to rent out the home, including any permission needed from your landlord, housing association or owners’ association, and you must follow local rules on short-term rental.
Your listing must be accurate and kept up to date, including price, availability, photos, amenities and house rules.
You must honour confirmed bookings and give guests a clean and safe home.
You are responsible for declaring your rental income and paying any taxes that apply to you.
Payouts are made according to the payout terms shown in your host dashboard, after the payment for the booking has been received.

6. Cancellations and refunds

Each listing shows its cancellation terms before you book, and those terms apply to your booking.
If a host cancels a confirmed booking, the guest receives a full refund.
Under Danish and EU consumer law, the 14-day right of withdrawal does not apply to accommodation booked for specific dates. Your cancellation rights therefore follow the listing’s cancellation terms.
If a stay cannot take place because of a serious problem with the home, contact us straight away so we can help.

7. Reviews and messages

Reviews must be honest and based on a real stay. Messages must be respectful and must not be used to arrange payments outside Homeani. We may remove content that is false, offensive, discriminatory or illegal.

8. Content and intellectual property

You keep the rights to the photos and texts you upload, but you allow Homeani to show them on the platform and in marketing for your listing. You must have the right to use everything you upload. The Homeani name, logo and website design belong to Homeani.

9. Liability

We work to keep Homeani available and accurate, but we cannot guarantee that the service is always uninterrupted or error-free. We are not responsible for the condition of a home or the behaviour of guests or hosts. As far as the law allows, our liability is limited to the fees you have paid to Homeani. Nothing in these terms limits your rights as a consumer under mandatory law.

10. Complaints and disputes

If something goes wrong, contact us first at support@homeani.com and we will try to find a solution. These terms are governed by Danish law. If you are a consumer and we cannot agree, you can complain to the Danish Consumer Complaints Board through Nævnenes Hus at naevneneshus.dk.

11. Changes to these terms

We may update these terms. The version in force when you make a booking applies to that booking. We will tell registered users about important changes by email.