Privacy Policy

Last updated: 26 October 2026

This policy explains how Homeani collects and uses personal data when you visit homeani.com, create an account, book a stay or list your home. We process personal data in line with the EU General Data Protection Regulation (GDPR) and the Danish Data Protection Act.

1. Who is responsible for your data

Homeani is the data controller for the personal data described in this policy.
Homeani, Nylandsvej 167, 3. tv., 4600 Køge, Denmark
Email: support@homeani.com
Phone: +45 28 19 55 54

2. The data we collect

  • Account details: your name, email address, phone number, password (stored encrypted) and profile photo.
  • Listing details (hosts): the address, description, photos, prices, availability and house rules of your home, and the details we need to pay you.
  • Booking details: dates, number of guests, prices paid, booking status and the messages you exchange with hosts or guests on Homeani.
  • Payment details: payments are handled by our payment provider, Stripe. We receive confirmation of the payment and limited card details (such as card type and last four digits), but never your full card number.
  • Reviews you write or receive after a stay.
  • Support and contact messages you send us by email, phone or our contact form.
  • Technical data: IP address, browser and device type, pages visited and cookie identifiers.

3. Why we use your data and our legal basis

  • To provide the service (accounts, listings, bookings, payments, payouts and messages between guests and hosts): performance of a contract, GDPR art. 6(1)(b).
  • To keep Homeani safe (preventing fraud and misuse, securing accounts, handling disputes): our legitimate interest, art. 6(1)(f).
  • To answer your questions and give support: our legitimate interest, art. 6(1)(f), or contract where you are a user.
  • To meet legal duties, for example keeping accounting records under the Danish Bookkeeping Act: legal obligation, art. 6(1)(c).
  • Newsletters, analytics and marketing cookies: your consent, art. 6(1)(a). You can withdraw consent at any time.

4. Who we share data with

  • Guests and hosts: when a booking is made, we share the information needed for the stay, such as names, contact details, booking details and the address of the home.
  • Service providers who process data for us under a data processing agreement: Hostinger (website hosting and email), Stripe (payments), Automattic/Jetpack (security, statistics and contact forms) and MailPoet (newsletters, only if you subscribe).
  • Sign-in providers such as Google or Facebook, if you choose to log in with them.
  • Advertising partners such as Google, Pinterest, Reddit and Snapchat, only if you accept marketing cookies.
  • Authorities when the law requires it.

We never sell your personal data.

5. Transfers outside the EU/EEA

Some of our providers are based in, or have staff in, countries outside the EU/EEA, such as the United States. In those cases we rely on the EU Commission’s Standard Contractual Clauses or the EU-US Data Privacy Framework to protect your data.

6. How long we keep your data

  • Account data: for as long as your account is active. When you close your account we delete or anonymise it, unless we must keep some of it for the reasons below.
  • Booking and payment records: 5 years from the end of the financial year they relate to, as required by the Danish Bookkeeping Act.
  • Messages and support requests: up to 3 years after the last booking or contact, so we can handle questions and disputes.
  • Cookies: see section 8.

7. Your rights

You have the right to access, correct or delete your personal data, to restrict or object to our processing, to receive your data in a portable format and to withdraw consent at any time. To use your rights, email support@homeani.com. We reply within one month.

If you think we handle your data incorrectly, you can complain to the Danish Data Protection Agency (Datatilsynet) at datatilsynet.dk.

8. Cookies

Cookies are small files stored in your browser. We use:

  • Necessary cookies to keep you logged in, remember your booking and keep the site secure. These cannot be switched off.
  • Statistics cookies to understand how the site is used (for example Jetpack Stats and WooCommerce Analytics).
  • Marketing cookies from advertising partners to measure and show relevant ads.

We only set statistics and marketing cookies with your consent, and you can change your choice at any time by clearing your browser cookies.

9. Children

Homeani is not intended for children. You must be at least 18 years old to create an account, book a stay or list a home.

10. Changes to this policy

We may update this policy when our service or the law changes. The date at the top shows when it was last changed. If we make important changes, we will tell registered users by email.

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